Drainspot support

Answers to the common questions, and how to reach a person when they don't cover yours.

Contact

Email support@drainspot.app. A person reads every message. It helps to include your Mac model, your macOS version and Drainspot's version (Drainspot › About Drainspot).

Requirements

• A MacBook Air or MacBook Pro on macOS 14 or later.
• Apple silicon Macs get every reading; Intel Macs report fewer details, so they get the basics.
• Desktop Macs (iMac, Mac mini, Mac Studio, Mac Pro) have no battery, so Drainspot has nothing to read there.

Install

1. Download Drainspot and open the file.
2. Drag Drainspot into the Applications folder, then open it from there.
3. macOS tells you Drainspot added a background item: that's the small recorder that reads the battery every minute, even while the window is closed. Leave it on in System Settings › General › Login Items & Extensions, or the history stops.

The first readings appear within a minute; comparisons with “normal for your Mac” get better after a few days of use.

Updates

Drainspot checks for updates on its own and asks before installing. To check now, choose Drainspot › Check for Updates…. Updates keep your history.

The widget

Right-click the desktop, choose Edit Widgets, search for Drainspot and drag it where you want it. If it stays empty, open Drainspot once so the widget gets its first reading.

Privacy

No account, no sign-in, no analytics. Everything Drainspot records stays in a folder on your Mac. Details in the privacy policy.

Uninstall completely

1. Stop the background recorder. In Terminal:

   /Applications/Drainspot.app/Contents/MacOS/Drainspot --unregister-agent

2. Quit Drainspot and move it from Applications to the Bin.
3. To delete your history too, remove its folder. In Terminal:

   rm -rf ~/Library/Group Containers/7Q3PY75VGH.com.drainspotapp.mac

If something looks wrong

• No new readings: check that Drainspot's background item is on (System Settings › General › Login Items & Extensions), then open Drainspot once.
• A number differs from System Settings: macOS rounds and updates its own figures at different times; small differences are normal.
• Anything else: email support@drainspot.app.

Drainspot Pro and refunds

Pro isn't on sale yet. When it is, the refund policy applies.